FREQUENTLY ASKED QUESTIONS (FAQ)
How far in advance do I need to book my transfer?
We highly recommend booking Corporate and Event transfers 2–4 weeks in advance. For standard private transfers, we require a minimum of 24 hours' notice.
Do you offer a dedicated account manager for corporate and event bookings?
Yes. All B2B, Wedding, and large-scale Charter bookings are assigned a dedicated account manager to serve as your single point of contact.
How do you ensure punctuality for time-critical transfers?
We utilize real-time flight/traffic monitoring and advanced planning technology. Our chauffeurs are dispatched with ample lead time, guaranteeing a zero-fail transfer promise.
Can you accommodate last-minute changes to an itinerary?
Our operations team is available 24/7 to manage changes. Significant changes within 12 hours may be subject to vehicle availability and adjustment fees.
What safety standards do you maintain for your fleet?
Our fleet is modern, fully insured, and subjected to regular, rigorous inspections above statutory requirements for your ultimate safety and reliability.
Are your chauffeurs fully licensed and vetted?
Yes. Every chauffeur is professionally licensed, thoroughly vetted, and trained in executive service standards, discretion, and route planning.
Do your vehicles have Wi-Fi or other executive amenities?
All vehicles include complimentary amenities. Wi-Fi can be guaranteed upon request for corporate and extended journeys.
How are transfer prices calculated?
Prices are based on vehicle type, distance, and transfer complexity. All quotes are detailed, all-inclusive, and transparent with no hidden fees.
What is your cancellation policy?
Full details are provided in our Terms and Conditions. Simple transfers require 24 hours' notice. Complex event cancellations are governed by the specific service contract.